Account Manager
Remote
Full Time
Experienced
Role: Account Manager
Location: PST Time Zone
Comp: $110k - $135k + Bonus + Stock Options + Health Benefits
The Partner Account Manager (PAM) at Veem is responsible for owning and growing relationships with the company’s most strategic partners. The role focuses on long-term customer success, account expansion, and driving measurable growth in payment volume through consultative engagement.
Key Responsibilities
- Account Ownership
- Manage a portfolio of partner accounts as the primary relationship owner.
- Act as a trusted advisor to partners, helping them maximize value from Veem solutions.
- Onboarding & Adoption
- Oversee partner onboarding and their customer adoption of Veem’s solutions.
- Ensure a seamless experience for new partners and customers.
- Account Growth & Insights
- Conduct regular account reviews.
- Provide insights on international payments, FX growth, and opportunities to expand partner participation.
- Identify evolving partner/customer needs and deliver tailored recommendations (increase payment volume, FX transactions, Card adoption, engagement).
- Strategic Planning & Presentations
- Collaborate with partners to create joint business plans.
- Support co-selling and embedded payment initiatives.
- Present strategically to C-level executives, highlighting Veem’s value in meeting business objectives.
- Cross-functional Collaboration
- Work with Product, Compliance, and Operations teams to resolve partner issues.
- Provide structured feedback on customer/partner requirements to influence product/service development.
- Performance Tracking
- Track account performance against goals.
- Ensure accurate reporting and forecasting.
Qualifications & Skills
- Experience: 5+ years in Account Management, Customer Success, or Enterprise Client Engagement (fintech or payments preferred).
- Account Expansion: Proven ability to grow accounts, upsell, and cross-sell.
- Complex Accounts: Experience managing large, complex accounts with quota achievement.
- Communication: Strong skills engaging C-level executives, delivering presentations and insights.
- Payment Expertise: Solid understanding of B2B payments, FX, financial operations. Card acceptance/payout knowledge is a plus.
- Organizational Skills: Ability to manage multiple accounts and priorities in a fast-paced environment.
- Personal Traits: Motivated self-starter, growth mindset, works independently but collaborates cross-functionally.
- Company Size Preference: Previous experience in companies of 200–500 employees, not banks.
Key Focus Areas
- Account growth and retention
- Consultative engagement and upselling
- Strategic presentations and executive influence
- Payments knowledge (B2B, FX, Card)
- Cross-functional collaboration
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