Customer Support Specialist (API & Payments Support)

Location: Full Remote in EST Time - Open to candidates outside of Canada**
Employment Type: Full-Time

Overview

At Veem, our Customer Support team plays a critical role in helping businesses move money seamlessly around the world. As a Customer Support Specialist, you will serve as the first point of contact for customers, providing clear guidance, troubleshooting issues, and ensuring a smooth experience across our payment, wallet, card, and API products.

This role requires strong communication skills, attention to detail, and a customer-first mindset. You’ll collaborate closely with internal teams to resolve complex cases and support customers and partners integrating with Veem’s APIs. If you thrive in a fast-paced fintech environment and enjoy solving problems, we’d love to hear from you.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner

• Assist customers with payments, transactions, wallet, and card-related issues

• Diagnose and troubleshoot payment and technical issues

• Provide technical support for customers and partners integrating with Veem’s APIs

• Troubleshoot API-related issues, including authentication and integration challenges

• Escalate complex cases to the appropriate internal teams while maintaining ownership

• Maintain detailed, accurate records of customer interactions and resolutions

• Identify recurring issues and provide feedback to improve processes and product experience

• Operate with a results-oriented mindset and strong accountability

Requirements

• High school diploma or equivalent

• Prior experience in customer support or a similar client-facing role

• Excellent written and verbal communication skills in English

• Strong problem-solving skills and attention to detail

• Ability to multitask and work effectively in a fast-paced environment

• Strong personal organization and accountability

• Deep understanding of customer concerns and ability to troubleshoot effectively

• Familiarity with payment processing, fintech, or financial services is a plus

• API knowledge and troubleshooting experience preferred

Additional Information

• Full-time remote position

• Start times may vary and will be set according to business needs